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You can cancel and get a full refund 24 hours before your appointment starts. If you book an appointment with less than 24 hours' notice, you have one hour after booking to cancel free of charge. You will be charged a small cancellation fee if you cancel after the free cancellation period ends.
If we cancel, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking or the funds can be returned to your bank account — your choice.